For professionals who highly depend on efficient
online communication
and
collaboration
, the search for the perfect
chrome extension
can be endless. However, one particular Chrome extension has been making waves because of its numerous features and high user satisfaction ratings: Tenfold. With an impressive aggregate rating of 4.23 out of 5 from its users, Tenfold has proven to be one of the most reliable and efficient
Chrome
extensions
developed for
online video
chats,
communication
and
note collaboration
.
Why Tenfold?
Tenfold is a versatile Chrome extension designed for seamless integration with enterprise CRMs and phone systems. It empowers contact center agents with a robust user interface, providing a wealth of CTI solutions. The Tenfold Chrome Extension, the agent-facing portion of the Tenfold solution, interacts with Tenfold Cloud and Google Firebase to provide functionality to its end users. These range from identifying callers via the CRM system record to leaving pre-recorded voicemails for existing customers.
Breaking Down the Features
Let's delve into the key features of Tenfold that have made it a favorite among users:
CRM Integration
: Tenfold automatically searches the CRM using the phone number of the caller and presents the results to the agent for easy identification.
Note Collaboration
: Agents can capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is accessible in Tenfold's dashboard and the CRM, providing valuable insights for analytics.
Enhanced Communication
: With built-in click to dial phone numbers within the CRM and on any website in the Chrome browser, agents can initiate outbound calls to their existing customers using localized pre-registered numbers across different area codes.
Productivity Booster
: Tenfold also offers features such as the ability to leave pre-recorded voicemails and launch online meetings with a single click from the UI.
User Feedback on Tenfold
From a user's perspective, the value of a Chrome extension lies not just in its features, but also in its performance. Tenfold has received rave reviews for its features, customer service, and its impact on productivity. On the other hand, some users have also pointed out bugs and integration issues as areas of improvement. Overall, with its wide-ranging features and high user satisfaction ratings, Tenfold stands out as one of the best Chrome extensions for video chat and note collaboration.
Identifies callers using contact center CRM
Captures interaction notes for analytics
Easily create and update CRM cases
Offers click-to-dial functionality
Allows for pre-recorded voicemails
Requires existing CRM and phone system
Limited functionality without Tenfold Cloud
Doesn't support all CRMs and phone systems
Relies heavily on Google Firebase
May not fully replace all CRM features
4.23
44 reviews
10 Reviews For This Extension
Reviewed by Renee Richveis - 2018-05-14 15:47:17
We have nothing but problems with the system at our company... There is always a bug to try and work through to fix. Would allocate more time to discuss with the company, but the issue has been prominent for the last few years of using it. We talk to many people and nothing is ever truly fixed. That said, I just keep uninstalling and installing to deal with the issues.
Reviewed by Joel Simmons - 2018-05-10 17:56:14
It's buggy and it sometimes won't integrate properly with my soft phone.
Reviewed by Irina Svetlowa - 2017-03-17 13:45:18
Hi,
I am interested in acquiring your extension "Tenfold".
Please contact me at: [email protected]
Reviewed by Kendrick Gardner - 2017-01-10 18:30:14
With Tenfold, we were able get our Salesforce & Broadsoft platforms linked up with ease, and the attendant growth in overall call volume and closed-won opps speaks for itself. The sales automation benefits have been solid, but it’s the actionable clarity provided by their call data and prospect interaction analytics that's proven to be the real value prop.
Particular kudos to their responsive dev team, who have worked hard over the last few months to accommodate our custom requests. If you’re operating in the outbound sales arena, I'd highly recommend you explore Tenfold’s wealth of CTI solutions for your own team. Thanks guys!
Reviewed by David Zimmerman - 2016-12-09 20:08:44
TenFold has been a huge improvement over any previous setup I’ve worked with and makes life so much easier. TenFold helps to increase productivity and save time. User adoption is simple and it integrates perfectly into my business phone system and our CRM (I’ve used it both for Salesforce and Unsightly). The interface is simplistic but useful and utilizes space in a great way. Our team loves using the product, plain and simple. We tried Inside Sales in the past and it was a tough experience and expensive.
Customer service is the best part. It’s hard these days to get great service and support without paying an arm and a leg for it. Like any software, we’ve had tiny issues here and there…but the TenFold support team has always been here to help.
I’ve used the product for quite a while now and it keeps getting better and better. This great product absolutely pays for itself “tenfold” (guess they came up with a perfect name for the company).
Reviewed by Juvy Laxamana - 2016-12-09 06:55:15
This saves us a ton of time at work. Love it!
Reviewed by Eddy Reyes - 2016-12-09 06:26:13
This tool collects data about your sales phone calls that is otherwise hard to track, but very valuable to have. It integrates well with Salesforce and our phone systems. The customer support team was very responsive and helpful in getting us started and answering our questions. Thanks for this great technology!
Reviewed by Aurora Rain - 2016-12-09 05:23:51
Super cool tool our sales team recently adopted. Still some bugs in the system, but the team really takes ownership of their product and support has gone above and beyond for us.
Reviewed by Diego San Miguel - 2016-12-09 05:21:28
I use Tenfold on a daily basis to track and log calls; the integration on our end was almost seamless, with a superb support team standing behind the product. We noticed an immediate boost in productivity, and three months later, numbers are continuing to improve. This is definitely one to add to the tool belt!
Reviewed by James Graham - 2016-12-05 18:31:43
Almost everyday items don't work super frustrating
Manifest
The manifest file lacks essential security details and may pose significant risks to user privacy and system security. Note: A high risk score does not necessarily mean the extension is malicious
9
Content Script
Some security measures are implemented in the content scripts, but there are notable gaps that need to be addressed to ensure robust security. Note: A moderate risk score does not imply malicious intent
8
Permissions
While some permissions are justified, others appear unnecessary or overly broad, requiring closer scrutiny to ensure user safety. Note: A moderate risk score does not imply malicious intent
7
Host Permissions
Host permissions are used sparingly and purposefully, with stringent controls to prevent abuse and protect user security. Note: A low risk score does not imply malicious intent
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10 Reviews For This Extension
We have nothing but problems with the system at our company... There is always a bug to try and work through to fix. Would allocate more time to discuss with the company, but the issue has been prominent for the last few years of using it. We talk to many people and nothing is ever truly fixed. That said, I just keep uninstalling and installing to deal with the issues.
It's buggy and it sometimes won't integrate properly with my soft phone.
Hi, I am interested in acquiring your extension "Tenfold". Please contact me at: [email protected]
With Tenfold, we were able get our Salesforce & Broadsoft platforms linked up with ease, and the attendant growth in overall call volume and closed-won opps speaks for itself. The sales automation benefits have been solid, but it’s the actionable clarity provided by their call data and prospect interaction analytics that's proven to be the real value prop. Particular kudos to their responsive dev team, who have worked hard over the last few months to accommodate our custom requests. If you’re operating in the outbound sales arena, I'd highly recommend you explore Tenfold’s wealth of CTI solutions for your own team. Thanks guys!
TenFold has been a huge improvement over any previous setup I’ve worked with and makes life so much easier. TenFold helps to increase productivity and save time. User adoption is simple and it integrates perfectly into my business phone system and our CRM (I’ve used it both for Salesforce and Unsightly). The interface is simplistic but useful and utilizes space in a great way. Our team loves using the product, plain and simple. We tried Inside Sales in the past and it was a tough experience and expensive. Customer service is the best part. It’s hard these days to get great service and support without paying an arm and a leg for it. Like any software, we’ve had tiny issues here and there…but the TenFold support team has always been here to help. I’ve used the product for quite a while now and it keeps getting better and better. This great product absolutely pays for itself “tenfold” (guess they came up with a perfect name for the company).
This saves us a ton of time at work. Love it!
This tool collects data about your sales phone calls that is otherwise hard to track, but very valuable to have. It integrates well with Salesforce and our phone systems. The customer support team was very responsive and helpful in getting us started and answering our questions. Thanks for this great technology!
Super cool tool our sales team recently adopted. Still some bugs in the system, but the team really takes ownership of their product and support has gone above and beyond for us.
I use Tenfold on a daily basis to track and log calls; the integration on our end was almost seamless, with a superb support team standing behind the product. We noticed an immediate boost in productivity, and three months later, numbers are continuing to improve. This is definitely one to add to the tool belt!
Almost everyday items don't work super frustrating